Account and workspace
Sign-in, business access, team members, roles, and workspace settings.
ECLECTIC SUPPORT
How can we help?
Get help with your Eclectic workspace, connected channels, AI agents, conversations, integrations, billing, and mobile app.
Contact our support team
Send us an email and our team will help you investigate your question or issue.
Email supportinfo@try-eclectic.com
To help us assist you, please include:
- Your business or organization name
- The email associated with your Eclectic account
- A short description of the issue and when it occurred
- The channel involved and any error message or screenshot
For your security, never send passwords, API keys, access tokens, or unnecessary customer information.
SUPPORT AREAS
What we can help with
Whether you use Eclectic on the web or mobile, the same team can help you get back on track.
Inbox and conversations
Conversation loading, sending messages and attachments, assignments, and team collaboration.
AI agents and automation
Agent configuration, business knowledge, automated replies, routing, and human handoff.
Channels and integrations
Connected messaging channels, calendars, commerce, CRM, and other business tools.
Billing and subscription
Plans, invoices, payments, upgrades, and subscription questions.
Mobile app
Mobile access, notifications, conversation loading, messages, and attachments.
COMMON QUESTIONS
Start with these quick checks
If the issue continues after trying the suggested step, contact us with the details listed above.